CAREER SUMMARY

CORE STRENGTHS

EDUCATION

Master of Science (MS) in Organizational Management, 2013

Spring Arbor University, Spring Arbor, MI

Bachelor of Arts (BA) in Management & Organizational Development, with Honors, 2011

Spring Arbor University, Spring Arbor, MI

Associate of Arts in Computer Science, 2006

Bowling Green State University, Bowling Green, OH

CERTIFICATIONS & TRAINING

• AWS Partner: Generative AI Essentials (Business), 2023
• Certified SAFe® 6 Practitioner, 2023
• Six Sigma Black Belt (SSBB)®, 2021
• Project Management Professional (PMP)®, 2020
• Certified ScrumMaster® (CSM®), 2020
• Certified Scrum Product Owner® (CSPO®), 2020
• Certified SAFe® 6 Agilist, 2020
• Agile Methodology, 2019
• D4D – Design for Delight, 2020
• SOI – Style of Influence, 2020
• Watershed Associates, Best Negotiating Practices Workshop, 2013
• George Washington University - Foundations of Business Analysis, 2012
• George Washington University - Managing IT Projects, 2012
• Midwest Management, Successful Behavior, 2012
• Leadership Toledo, Class of 2003
• University of Toledo, 
• Effective Project Cost Management, 2003
• How to Assess and Manage Project Risk, 2003
• How to Capture Customer Requirements and Develop, 2003
• Financial Management, 2002
• Project and Program Management Basics, 2001

TECHNICAL SKILLS

• Google Sheets, Docs, Slides
• iCIMS
• Microsoft Office, Excel, Word, PowerPoint, Access
• Microsoft Project, Smartsheet
• Microsoft SQL Server
• Microsoft Visio, Lucidchart
• Project: Aha!, Confluence, JIRA, Trello, Wrike
• QuickBase
• Salesforce
• Tableau, Qlik
• Web: HTML, CSS, Dreamweaver (UI UX)

CIVIC & VOLUNTEER

• Baskets of Care, Past Board Member, Past Board President
• Cedar Creek Church, Former Vertical Director (High School Ministry)
• Challenge Day, Adult Facilitator (4 times)
• Church 3TwentyOne, Volunteer
• Habitat for Humanity, Adult Volunteer
• Mobile Meals, Past Board Member, Adult Volunteer
• Morningside Townhomes Association, Former Board President
• Real Life (Toledo Area Ministries) (High School Ministry), Adult Volunteer
• Springfield Soccer Association, Head Coach, Past Board Member, Past Board President

RECOMMENDATIONS

Michael is an amazing partner to work with. He drove some of our key organizational goals helping with process improvement, streamlining operations, and improving overall reporting. One of the great things about Michael is that he's willing to take on any challenges with a mindset that looks at how to improve current state while maintaining focus on long term goals. I appreciated working with Michael, and fully endorse him.

Travis Day
SPHR, Program Manager, Compliance Specialist
July 6, 2020, Michael worked with Travis in the same group

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I had the pleasure of partnering and working directly with Michael at Intuit on one of the highest priority efforts tied to our organizations Big Bets. In addition to being a key contributor of innovative thinking and ideas to design future state processes that enabled efficiency, scale, and improved the overall customer experience, Michael took ownership of various improvements including designing and implementing the solutions that he drove to measurable outcomes. Along with his enthusiasm, positive energy, and willingness to be bold and challenge the thinking of others positively, Michael brings extensive business knowledge, application of continuous improvement methods, and an appreciation of the customer to solving tactical and strategic challenges. Michael would make a great addition to any team.

Peter Malek
Principal | Board Member | Author | Intra/Entrepreneur
June 26, 2020, Peter worked with Michael in different groups

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I had the pleasure to work with Michael during his time with Intuit. He is an amazing Project Leader/Data Analyst who creates order and clarity out of many different data sources and resources. His ability to bring everyone together and to keep the project moving forward is invaluable. He is a wonderful asset to the team and I hope to have the opportunity to partner with him again in the future.

Sallee Gambino
Global Recruiter at Intuit - Specializing in Customer Success roles
June 29, 2020, Michael worked with Sallee in the same group

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While I only worked with Michael for a short period of time, I was impressed by his willingness to spend time onboarding me to a new program. His transparency and open communication were outstanding, and he was a fantastic business partner. Michael is a talented operations manager and would be an asset to any organization.

Jennifer Brode
Managing Director- Intuit at ManpowerGroup Talent Solutions
June 29, 2020, Jennifer worked with Michael in different groups

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To Whom it May Concern:

I had the pleasure of working with Michael Baker during my last year of supporting the Intuit account through ManpowerGroup. As the Managing Director of the account, I oversaw the large (up to nearly 200) team that hired agents for TurboTax Live and QuickBooks Live. Due to the volume and seasonality of the work, it was highly complex and involved many different Intuit systems and processes. Michael helped to untangle the complexities and was instrumental in developing and implementing new processes to streamline procedures and provide clear line of sight to what was happening across systems. He integrated flawlessly with leaders on my team and his analytical skills helped to transform the way we worked.

My understanding is that Michael was affected by a RIF due to COVID-19 and is currently seeking a new role. I highly recommend him as an addition to your team. He is a bright, no-nonsense, skilled, personable teammate who is able to think outside any box and bring fresh solutions to extremely complex problems.

Sincerely,
Wendy Zietz
cell: 414-241-0365
wendyzietz@outlook.com

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Are you looking for a person that drives operational finesse? Michael needs to be at the top of your list. Michael and I had the chance to work together on several projects that brought data informed and streamlined selection practices to a high volume talent acquisition program. Michael’s analysis skills were important to bringing results that kept the team focused in the correct areas. He has the heart of an analyst, the brain of an operations leader and he is able to hone in on a business problem and get it done. He’s not afraid of hard work, drilling to the core of an issue to obtain the best result. I look forward to our paths continuing to cross and having the chance to work together again.

Julia Klasson
Consulting Partner | Executive Coach | Program Leadership
July 5, 2020, Michael was a client of Julia’s

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SOFT SKILLS

• Conflict Resolution
• Critical Thinking Skills
• Excellent Communication Skills
• Excellent Problem-Solving Skills
• Flexibility and Adaptability
• Positive Attitude
• Problem Solving
• Self-Confidence
• Strong Work Ethic
• Teamwork and Collaboration
• Time Management Abilities
• Works Well Under Pressure

Thank you for stopping by, please contact me with any questions at 520-850-2809 or email.